Return & Refund Policy

ZAINAB FAJJAR — Elegance in Every Detail

At Zainab Fajjar, customer satisfaction is our priority. We want you to love every piece you purchase from our collection. If you experience any issue with your order, we are here to help.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions outlined below.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must be:

• Unworn, unwashed, and unused.

• In its original condition, with all tags attached.

• Free from stains, perfume, makeup marks, damage, or alterations.

• Returned with its original packaging, where applicable.

Items that do not meet these conditions may not qualify for a return or exchange.

3. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or a video showing the issue. Once your request is reviewed, we will offer an appropriate replacement, exchange, or refund.

For confirmed mistakes or defects on our part, we will cover the reasonable return shipping costs.

4. Size Exchanges

If the size does not fit, you may request an exchange within 7 days of delivery, provided the item meets our return conditions and the requested size is available.

Customers are responsible for return and reshipping charges for size exchanges unless otherwise agreed.

5. Non-Returnable Items

For hygiene and product-condition reasons, the following items may not qualify for return or exchange:

• Worn, washed, or altered clothing.

• Custom-made or personalised outfits.

• Items damaged after delivery through misuse or improper care.

• Items returned without original tags or in an unsuitable condition.

These exclusions do not remove any rights you may have under applicable consumer protection laws.

6. Refund Policy

Refunds are available for eligible returns approved by our team, including confirmed cases involving incorrect, damaged, or defective products.

Once the returned item has been received and inspected, we will notify you of the refund decision. Approved refunds will generally be processed within 7–10 business days, depending on the payment method and financial institution.

For Cash on Delivery (COD) orders, approved refunds will be arranged through a mutually agreed payment method, such as bank transfer